Privacy Policy

We collect different types of information depending on how you use our website or platform.

1. Information You Provide Directly

This includes:

• Full name

• Email address

• Phone number

• Clinic name

• Payment information (processed through secure third-party tools)

• Messages or content sent through chat, forms, or demo requests

2. Patient Information (Clinic Customers Only)

When clinics integrate DentalLink AI with their practice management systems, we may process:

• Patient name

• Contact details

• Appointment history

• Insurance data

• Phone interactions

• Notes and messages

• Scheduling requests

All patient data is encrypted and handled under strict HIPAA compliance.

3. Automatically Collected Information

We may collect:

• Browser type

• Device information

• IP address

• Usage behavior

• Cookies and tracking technologies

This helps us improve site performance and provide analytics.

How We Use Your Information

We use collected data for:

• Delivering and improving our AI receptionist services

• Scheduling, rescheduling, and canceling appointments

• Checking insurance eligibility (if clinics request it)

• Communicating with patients or clinic staff

• Providing customer support and troubleshooting

• Sending updates, onboarding materials, or product enhancements

• Ensuring legal and security compliance

We never sell patient data to third parties.

How We Protect Your Data

We use industry-leading security practices, including:

• HIPAA-compliant data storage

• End-to-end encryption

• Secure authentication protocols

• Access controls and audit trails

• Encrypted backups

• Firewalls and intrusion detection systems

Third-party vendors must sign Business Associate Agreements (BAAs) to ensure HIPAA compliance.